Refund & Returns Policy
Refund & Returns Policy
Effective date: February 2026
The Cufflinks Collector sells selected vintage and pre-owned cufflinks through this website as an online store operated by Sciens S.r.l. Uninominale.
Most items are vintage, pre-owned, or previously part of a private collection. Each product listing includes photographs and available information on materials, marks, mechanism, measurements, condition and any visible signs of age, patina or wear.
This policy explains how withdrawals, returns, refunds and conformity issues are handled.
1. Right of withdrawal
Under the Consumer Rights Directive 2011/83/EU and applicable consumer protection law, consumers have the right to withdraw from a distance contract within 14 days from physical receipt of the item, without providing any reason. Official EU consumer information confirms the 14-day cooling-off period for online purchases and explains that return shipping costs may be charged to the consumer if communicated before purchase.
To exercise the right of withdrawal, the customer must send a written notice before returning the item.
The right of withdrawal applies regardless of whether the item is vintage or pre-owned.
To be eligible for a full refund, the item must be returned in the same condition in which it was received:
- unworn and unaltered;
- without new damage;
- complete with all original parts;
- packed securely for return shipping;
- shipped using a tracked service.
The customer is responsible for any decrease in value resulting from handling beyond what is necessary to assess the nature, characteristics and functioning of the item.
2. Vintage and pre-owned items
Most cufflinks offered by The Cufflinks Collector are vintage or pre-owned.
Light signs of age, previous use, patina, minor surface wear or small imperfections may therefore be present. These characteristics are described or shown in the product listing photographs whenever visible.
The right of withdrawal remains applicable.
However, signs of age, patina, normal vintage wear or condition details clearly shown in the photographs or described in the product listing do not constitute a lack of conformity.
The refund may be reduced if the item is returned in a worse condition than it was delivered due to causes attributable to the customer.
3. Return window
The withdrawal notice must be sent within 14 days from the date on which the order is received.
After the withdrawal notice is received, return instructions will be provided.
The item must be sent back without undue delay and in any event within 14 days from the day on which the customer communicated the withdrawal.
4. Refund amount
In case of withdrawal, The Cufflinks Collector will refund the price paid for the returned item and the standard outbound delivery cost, where required by applicable consumer protection law.
Additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery offered will not be refunded.
Return shipping costs are the responsibility of the customer, provided this information was communicated before purchase.
Refunds may be withheld until the returned item has been received or until the customer has supplied evidence of having sent the item back, whichever is earlier.
5. Return shipping
Returned items must be shipped using a tracked service.
The customer is responsible for the returned item until it is delivered back to The Cufflinks Collector.
For this reason, secure packaging and tracked shipping are required.
If an item is returned damaged due to inadequate packaging, the refund may be reduced or, in serious cases, refused.
6. Cases where the refund may be reduced or refused
The refund may be reduced, or in serious cases refused, if:
- the item has been worn, altered, damaged or modified after delivery;
- parts are missing;
- the item is returned after the applicable return period;
- the item is returned without first communicating the withdrawal or return request;
- the item is damaged during return shipping due to inadequate packaging;
- the value of the item has decreased due to handling beyond what is necessary to assess its nature, characteristics and functioning.
7. Damaged in transit or materially not as described
If your item arrives damaged in transit, or if you believe it is materially not as described, please contact us within 48 hours of delivery.
Please include:
- your order reference;
- a short explanation of the issue;
- clear photographs of the item;
- in case of shipping damage: photographs of the outer box, inner packaging and shipping label.
The case will be reviewed promptly.
Depending on the circumstances, the proposed solution may include a return and refund, a partial refund, or another reasonable remedy in accordance with applicable consumer protection law.
8. How to request a withdrawal or return
To request a withdrawal or return, email:
info@thecufflinkscollector.com
Please include:
- your name;
- your order reference;
- the item name;
- whether the request concerns withdrawal, shipping damage, or an item materially not as described;
- in case of damage or description issue, photographs and a short explanation.
After your request is received, return instructions and the correct return address will be provided by email.
Please do not send items back before receiving return instructions.
9. Refund timing and method
Refunds are issued to the same payment method used for the original purchase, unless otherwise agreed and provided that the customer does not incur any fees as a result of the refund.
Approved refunds are processed without undue delay and in any case within the timeframe required by applicable consumer protection law.
Additional processing time may be required by the payment provider or bank.
10. Legal guarantee of conformity
All products sold are covered by the legal guarantee of conformity in accordance with applicable consumer protection law.
For used goods, the seller and the buyer may agree to reduce the guarantee period, provided that it is not shorter than one year and that this is communicated to the consumer before purchase. Italian consumer information from MIMIT confirms that used goods may have a reduced liability period, but not less than one year.
For the vintage and pre-owned goods sold on this website, the legal guarantee of conformity is therefore limited to 1 year from delivery, as permitted by applicable law and communicated before purchase.
In the event of a lack of conformity identified within the applicable guarantee period, the consumer is entitled to the remedies provided by law.
Because most items are unique vintage pieces, repair or replacement may not always be possible. Where repair or replacement is impossible, disproportionate, or unavailable, the available remedies may include an appropriate price reduction or termination of the contract, in accordance with applicable law.
Signs of age, patina, normal vintage wear, minor surface marks and condition details visible in the photographs or described in the product listing do not constitute a lack of conformity.
11. Exchanges
Because most items are unique vintage pieces, direct exchanges are generally not available.
If you are looking for a similar pair, you may contact The Cufflinks Collector before or after purchase to request suggestions from the available collection.
12. Seller information
The Cufflinks Collector is operated by:
Sciens S.r.l. Uninominale
P.IVA: 06525470487
Registro Imprese Firenze — REA FI 635226
Capitale Sociale: €10,000 i.v.
PEC: sciens@pec.studiolisi.eu
Email: info@thecufflinkscollector.com
For any questions regarding returns, refunds or conformity issues, please contact: